Frequently asked questions



When creating the pool on the Web App, you can choose to receive notifications according to 4 settings: no notification, by receipt of an email, by a notification on the phone, or jointly email and notification.
Notifications can be configured when creating the pool but also by editing the information later depending on the chosen pack.

When creating your user account, depending on the package chosen beforehand, you may receive various notifications.
They will arrive in the notification tool of your phone, on the email address attached to the account, jointly or separately .

You can very simply deactivate the notifications sent by your EZPool box by the Web app or even through your application. It is also possible to deactivate notifications directly from the settings menu of your smartphone, under notifications.


When the wifi network is unavailable, the box applies locally the programming that you had indicated to it in accordance with the last adjustments that you had chosen. If, despite this, you wish to use your pool or your equipment manually, your electrical box remains fully functional.

If your internet box is far from your local swimming pool, the signal may not reach your box. In this case, it is possible to amplify the signal of your box by several solutions, a signal repeater or even PLC sockets allowing you to circulate the internet network from your house to your technical room by plugging in a PLC module. . If necessary, do not hesitate to talk to your pool specialist, we have several solutions to amplify your internet network.

The EZPool system requires an internet connection but it is not greedy in the consumed resource. It is nevertheless necessary for this connection to be stable in order to be able to control the box easily. For the connection with the technical room, there are 2 main solutions for connecting the EZ1 box to the WiFi network when the signal from the box is insufficient. You can thus use:
- An outdoor antenna (WiFi repeater) which will repeat the WiFi network,
- A WiFi powerline socket which will use the home's electrical network to route it near the technical room.

The EZPool system needs a connection to the WIFI network in order to operate. When the wifi network is unavailable, the box applies locally the programming that you had indicated to it in accordance with the last adjustments that you had chosen. If, despite this, you wish to use your pool or your equipment manually, your electrical box remains fully functional.


EZPool works on several elements of the pool:
a. Filtration time: depending on the temperature of the air, the water and the volume of the pool, the filtration time must adapt to different variations. Here EZPool will automatically calculate the time required for the pump to operate in automatic mode.
b. Depending on the measurements made by the pH and Redox probes, EZPool will coordinate the operating time of your treatment solutions in order to adopt the ideal dosage according to your settings.
Remotely, you can control the operation of your pump heat. By controlling the pool and its devices, it is possible to optimize their operation and save energy and treatment products.

Thanks to the EZ App, you can control your pool wherever you are, the only requirement is that your EZPool box is correctly set up, powered and under wifi coverage and that your phone has an internet connection to be able to use the application.

In addition to the equipment supplied with EZ1 (air and water temperature probe, water flow probe, filtration pump programming, lighting management) and EZ2 (chlorine level probe, pH level , information on the water pressure, information on the opening / closing of your electric shutter), it is possible to add 3 devices by dry contacts (such as a heat pump, garden lighting, robot swimming pool, a swim against the current, a fountain).

EZPool is a completely scalable solution that constantly adapts to your needs, several boxes with different functionalities can be added over time. For example, if you choose after installing your EZ2 box to equip your swimming pool with a heat pump, and to be able to connect it to your EZPool system, it is quite possible to do so.

In fact, the EZ2 box allows you to combine 3 additional devices that you can connect at installation or later. You will be able to control the heat pump, the swimming against the current, the lighting around the swimming pool, the robot, a fountain, etc ...

It is actually always possible for you to take control of your pool equipped with an EZPool box, nothing could be simpler, the switch on the electrical panel allows you to switch to manual mode in order to manage your pool manually.

Depending on the water temperature and when programmed in AUTO mode, EZPool will start the pump for 10 minutes every hour when the water temperature is below 2°C, thus eliminating the need to add a wintering box.


This is an electrical contact with no potential difference between its two terminals. Here, the dry contacts act as a switch that you can choose to open or close. Warning: As contacts EXT1 and EXT2 have the same common, the voltage sent must be the same.

The pH and Redox probes analyze the parameters of your water.
They will have a dual role:
- To inform you about the level of chlorine and pH in the pool,
- To automate the distribution of Chlorine and / or pH.

At each commissioning (new or restarted), it is necessary to calibrate the probes to ensure that the interpreted value is consistent and reliable.
Ideally, the probes must be calibrated during the installation, after wintering the pool and to be complete twice a season. It is the correct reading of the pH and Redox values that will allow EZPool to correctly dose the treatment products and therefore optimize savings.

The EZPool system is scalable. Currently you can connect 2 boxes (EZ1 and EZ2) together by technical rooms, allowing you to meet a very large majority of your customers' expectations both from an information point of view, as well as from a follow-up and support in operational management of the swimming pool.

The filtration pump will be connected to the EZ1 box on the one hand and on the other hand to terminals A1 and A2 of the pump contactor. Thus, the electrical box remains master and the EZPool system is placed in an additional layer.

As with the filtration pump, the pool projector connects to the EZ1 box and connects to the primary lighting circuit.

You must only use the EXT3 position to connect and control your heat pump.
The minimum temperature entered must be 1 to 2°C lower than the setpoint temperature indicated on the heat pump. In this case, EZPool will force the operation of the filtration pump to quickly reach this minimum temperature in order to allow the pool to approach the set point fixed on the heat pump. The unit will then switch to the previously selected operating mode of the filtration pump on the EZPool unit (Heating priority principle).

Exterior lighting will be connected to the EXT1, EXT2 or EXT3 terminal blocks of the EZ2 box.

The electrolysis system and the pH regulator must be connected to the EZ2 box at the locations specified in the installation instructions.

All you have to do is connect the RJ11 socket to the EZ1 box. Without any other adjustment, the box will be automatically recognized and will be able to return the information which is specific to it.

No, it is necessary to first install the EZ1 box to benefit from the functionality of the EZ2 box.

It is mandatory to have an active Bluetooth connection to connect the box. This allows the boxes to be paired with the home's WiFi network.

There is the interface which allows you and your client to log in to find out about the different options and control the pool.
With your professional access, you have access to the pool of all your customers in order to manage them remotely and be able to intervene at the request of your customers or preventively.


It is indeed necessary for the client and the box to be declared on the network in order to benefit from all the services associated with the EZPool offer.

All your personal data and the use of your swimming pool equipment are protected and hosted in France by a dedicated and specialized company that guarantees the protection of your data.

If you change pool provider, it is of course possible to continue to be supported in the management and maintenance of your pool and its equipment. Call us at or send us an email directly at



The first elements to consider are: the dimensions of the pool you want to heat. The region and climatic conditions in which it is located, but also the distance between the technical room, the pool, and the swimming pool heat pump. A decision-making tool is available here to guide you towards the WPool heat pump you need. You can also request here the realization of a personalized thermal assessment from one of our distributors who will indicate to you according to precise criteria the WPool swimming pool heat pump you need.

For more information on the criteria to consider when choosing your swimming pool heat pump, visit:

Like all outdoor equipment, swimming pool heat pumps are subjected to sometimes harsh weather conditions.

Although this equipment is designed to be resistant to weather-related hazards, properly winterizing and protecting your swimming pool heat pump during the winter helps extend its lifespan. A winter cover will help keep your heat pump protected from rain and frost, as well as from dust that can clog the evaporator of your swimming pool heat pump and cause a loss of performance if maintenance is not regularly performed.

For more information on maintaining and winterizing your swimming pool heat pump, visit here:

Like all types of pools, it is possible to heat your above ground pool using several types of pool heating systems that you can find here.

However, a pool heat pump is currently the least energy-consuming heating method and therefore the most economical when in use.

If your above ground pool has a filtration pump, a filter (sand, cartridge, etc.) suitable for its size, and if you have the possibility to install a bypass valve, installing a pool heat pump is entirely feasible.

To learn more about what a pool heat pump is, visit here:

Yes, it is entirely possible to heat your above-ground pool with a swimming pool heat pump. The swimming pool heat pump is the most suitable and economical heating method for all types of pools, thanks in particular to its energy-saving aspect, which extends the swimming season and allows you to enjoy your pool for longer without significantly increasing the electricity bill.

However, some prerequisites are necessary: firstly, you need to have filtration suitable for your above-ground pool, have or install a bypass to effectively adjust the heat pump, and determine the most suitable model of swimming pool heat pump for your needs: (ATTENTION: this decision-making tool does not replace the personalized thermal assessment that must be carried out by a professional).

Conducting a thermal assessment is crucial for choosing the appropriate swimming pool heat pump for your above-ground pool. It is important to note that although above-ground pools are often smaller than in-ground pools, they have a larger surface area for thermal loss than in-ground pools, for which the earth serves as insulation. To learn more about the personalized thermal assessment by WPool and how to conduct it, visit here:

Choosing the right swimming pool heat pump for your above-ground pool may seem complicated among all the offers available on the market, however, selecting your swimming pool heat pump is easy to determine with a personalized thermal assessment.

To determine the choice of the heat pump suitable for your above-ground pool, you first need to know its main characteristics such as its surface area, volume, but also the type of thermal protection used, the distance between the filtration system and where you want to install your swimming pool heat pump. Once these key elements are in hand, visit here for more information on the personalized thermal assessment by WPool and to find the WPool distributor near you who can perform a free personalized thermal assessment for your above-ground pool:

To learn more about our special ranges for small pools and spas, visit here:

A pool heat pump is a device designed to heat the water in your pool using the thermal energy from the ambient air. It operates by extracting heat from the outdoor air and transferring it to the pool water.

These systems are known for their efficiency and long-term use.

For more information on how a pool heat pump works, visit our blog under the section "How Does a Pool Heat Pump Work?"

Swimming pool heat pumps offer several notable advantages, including excellent energy efficiency, even heat distribution, reduced environmental footprint through the use of renewable energy and low environmental impact, as well as lower operational costs compared to other heating systems.

It ensures a pool at the right temperature regardless of the season, if it has been sized using a thermal assessment.

You enjoy your pool for a longer period while minimizing your impact on the environment and energy consumption.

A condensate drain hose for a swimming pool heat pump is essential for effectively managing the moisture generated during the process of heating ambient air. When the heat pump extracts heat from the outdoor air to transfer it to the pool water, it cools the air, causing moisture present in it to condense.

The condensate is the result of this condensation, forming a variable amount of liquid water. If this condensate is not properly drained, several issues can arise, such as:

Leaks and damage: Accumulated water can cause leaks or damage to the internal components of the heat pump or in the surrounding unit, leading to structural or electrical problems.

Mold formation: Stagnant water creates an environment conducive to mold growth. This can not only damage the heat pump but also pose health risks due to the release of mold spores into the air.

Decreased energy efficiency: Water accumulation inside the heat pump can hinder its normal operation, thereby reducing its energy efficiency. A heat pump operating optimally consumes less energy to heat the pool.

The condensate drain hose resolves these issues by allowing efficient drainage of the liquid resulting from condensation. By ensuring that the condensate is properly disposed of, potential problems are prevented, thus ensuring the proper functioning of the heat pump and extending its lifespan.

A salt chlorinator is an innovative device that revolutionizes pool water treatment. Unlike traditional methods using chemical chlorine, the salt chlorinator converts dissolved salt in the water into natural chlorine, using a high-intensity electrical current, thus providing a healthier and more environmentally friendly alternative for disinfecting your pool.

A salt chlorinator is a device that allows for the natural and automatic disinfection of pool water. It operates through a process called electrolysis, which uses an electric current to transform dissolved salt in the water into natural chlorine.

Here are the steps of the electrolysis process in a salt chlorinator:

Salt addition: The first step is to add salt to the pool water. The amount of salt required depends on the pool's volume and the type of chlorinator used. Generally, the salt concentration ranges between 3 and 5 grams per liter. Salt dissolution: The salt dissolves in the water and transforms into chloride ions (Cl-) and sodium ions (Na+). Passage of electric current: The saltwater then passes through the electrolysis cell of the device. This cell contains electrodes, usually made of titanium, which are connected to a power source. Chemical reaction: An electric current is applied to the electrodes. This causes a chemical reaction called electrolysis, which breaks down the chloride ions (Cl-) into gaseous chlorine (Cl2). Chlorine transformation: The gaseous chlorine then dissolves in the water and transforms into hypochlorous acid (HOCl), which is a powerful disinfectant. Water disinfection: The hypochlorous acid kills bacteria, algae, and other microorganisms present in the pool water. Salt regeneration: The chlorine produced by the chlorinator then recombines with the sodium ions (Na+) to reform salt. This cycle repeats continuously, maintaining continuous disinfection of the pool water. In summary, a salt chlorinator is a device that disinfects pool water through a chemical and physical process that transforms salt into chlorine, for effective treatment of bacteria and microorganisms that proliferate in a pool.

Using a salt chlorinator for your pool offers numerous advantages:

Comfort and health:

Softer water for skin and eyes: The natural chlorine produced by the chlorinator is less harsh than chemical chlorine, which is ideal for sensitive individuals. Less chlorine odor: The salt chlorinator generates purer chlorine without unpleasant odors. Reduced risk of allergies: Salt treatment is less likely to cause skin or respiratory allergies. Maintenance simplicity:

Automated treatment: The chlorinator operates continuously, so you don't have to manually add chlorine. Fewer chemicals to handle: No more heavy and dangerous chlorine containers. pH stabilization: Salt helps maintain the pH of your pool water, reducing maintenance. Savings:

Reduced chemical costs: Salt is cheaper than chemical chlorine in the long run. Less water consumption: Salt-treated water is less likely to evaporate, saving water. Moreover, automation prevents over-treatment that could require partially or completely draining your pool water. Environment:

More eco-friendly process: Salt treatment is a more environmentally friendly alternative to chemical chlorine, as it does not release harmful substances into the environment. Healthier water: Natural chlorine is more effective at eliminating bacteria and algae, keeping your pool clean and healthy. In summary, using a salt chlorinator for your pool offers many benefits:

Comfort and health: Softer water for skin and eyes, less chlorine odor, reduced risk of allergies. Maintenance simplicity: Automated treatment, fewer chemicals to handle, pH stabilization. Savings: Reduced chemical costs, less water consumption. Environment: More eco-friendly process, healthier water. Note that installing a salt chlorinator represents an initial investment. However, the long-term savings make it a cost-effective option.

A salt chlorinator is a very effective device that may, however, present some disadvantages of using a salt chlorinator for your pool. Initial cost:

The installation of a salt chlorinator represents a higher initial investment than purchasing traditional chemicals (around €1,500 to €3,000). The price may vary depending on the brand, power, features of the device, and the size of your pool. Professional installation fees are also to be expected. Corrosion:

Salt can be corrosive to certain elements of the pool, such as coping stones, skimmers, liners, ladders, and metal parts. It is important to choose salt-resistant materials (stainless steel, PVC, polyester liner) and to maintain the installation well to limit wear and tear. Regular pH control (between 7.2 and 7.6) is also important to prevent corrosion. Efficiency:

The efficiency of the chlorinator may be reduced in case of: Low temperatures (below 15°C): electrolysis is less effective. High concentration of pollutants (algae, sand, etc.): the chlorinator may struggle to produce enough chlorine. Water temperature too high (above 35°C): the chlorinator may be damaged. Regular monitoring and maintenance are necessary to ensure optimal disinfection: Cleaning the electrolyzer cells. Checking the salt level (between 3 and 5 g/L). Adding shock chlorine if necessary. Other drawbacks:

Production of by-products: the chlorinator may produce chloramines, which can give the water an unpleasant odor and irritate the eyes and skin. Risk of scaling: the electrolyzer cells may scale up, reducing their efficiency. Regular cleaning is necessary. Power consumption: the chlorinator operates continuously, which can lead to a slight increase in electricity consumption. Points to consider before installing a salt chlorinator:

Total cost: comparing the purchase and installation price to the savings on chemicals. Pool materials: ensuring that materials are salt-resistant. Climate: if the water temperature is low outside the summer season, the chlorinator may not be sufficient. Pool size: choosing a chlorinator adapted to the size of the pool. Maintenance: ensuring you have the time and skills to maintain the device. Despite these few drawbacks, a salt chlorinator can be an interesting investment for pool owners looking for a more ecological and economical water treatment solution.

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